Page 2274 - Week 06 - Thursday, 7 June 2018

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(2) Is there a dedicated patient experience survey for patients in the health system of culturally and linguistically diverse (CALD) backgrounds; if so, what is the nature of the survey; if not, will the feasibility of such a survey be investigated.

Ms Fitzharris: The answer to the member’s question is as follows:

(1) Section 6.5 of the strategic document Towards Culturally Appropriate and Inclusive Services – A Coordinating Framework for ACT Health (2014-18) proposes a number of actions to support the participation of people from CALD backgrounds in service planning and improvement, and in providing feedback.

Under the Framework:

a Multicultural Reference Group has been established which meets every second month (the meetings provide an opportunity for information exchange, feedback and input between ACT Health and CALD organisations/service providers);

ACT Health funds a CALD liaison position within the Health Care Consumers’ Association of the ACT;

a plain English guide Using Health Services in the ACT has had three reprints and has been widely distributed through local CALD communities, CALD organisations and ACT Health services (the guide is currently under review for a new edition by the end of 2018); a short summary of the guide, outlining essential health services, is available in ten languages; and

the engagement of CALD communities in targeted or general community consultation processes is done in accordance with the ACT Government’s Engaging Canberrans – A guide to community engagement.

In addition, the Gungahlin Community Health Centre CALD Access Project (the Project) successfully engaged with local CALD communities, particularly new arrivals, to explore their understandings of the health system and provide them with copies of Using Health Services in the ACT. A number of tours of the Community Health Centre were organised to familiarise the target group with the facility. Training was also provided to the staff in cultural awareness and working with interpreters to ensure that the facility was responsive.

An evaluation is currently being undertaken with a view to exploring the feasibility of establishing similar programs in all Community Health Centres. ACT Health presented on the Project at the 2017 biennial conference of the Federation of Ethnic Communities’ Councils of Australia.

(2) A discharged inpatient survey is undertaken with previous patients at Canberra Hospital which includes people from CALD backgrounds.

Environment—CALD information
(Question No 1289)

Mrs Kikkert asked the Minister for Climate Change and Sustainability, upon notice, on 13 April 2018:

How is information targeted within the ACT to help promote greater understanding and participation by the culturally and linguistically diverse (CALD) community in energy and water issues.

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