Page 2334 - Week 06 - Thursday, 6 June 2019
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- List ways to improve the patient experience for Aboriginal and Torres Strait Islander peoples; and
- How to apply the learnings in the workplace.
Cultural Competence face-to-face
Central to developing cultural competence is fostering cultural awareness. The face to face and E-Learning Diversity training group offers an opportunity for ACT Health employees to reflect on their values and beliefs, fundamental steps in developing cultural awareness. The training also provides an opportunity for participants to further develop their communication skills and manage their own prejudices when caring for or working with an individual from a CALD background.
The Cultural Competence has been recognised as a driving influence towards CALD services within ACT Health noted by item 4.2 of the Towards Culturally Appropriate and Inclusive Services - A Coordinating Framework ACT Health 2014-2018 the ACT Health meeting the requirement.
An additional 60 minute face to face education session is provided within the Clinical Support and Supervision Essential training program.
(2) As an average per course, approximately 40 staff members could complete the face-to-face course at one session.
The eLearning courses can be accessed by staff members at any time by using the organisations Learning Management System, Capabiliti.
(3) The face-to-face and eLearning Cultural Competence courses are considered ‘highly recommended’ for all staff to complete. Completion of this course for individuals is determined by their manager/supervisor/executive director as per the CHS Essential Training Policy.
The Essential Education Policy mandates all staff to complete the Working with Aboriginal and Torres Strait Islander patients and clients eLearning course. Completion of this course by all staff is considered compliant with the organisations Essential Education Policy.
(4) The face-to-face Cultural Competence course requires staff to complete an evaluation at the end of the course.
The eLearning Cultural Competence course requires staff to complete quiz/assessment at the end of the eLearning in order to complete in the training course.
The Working with Aboriginal and Torres Strait Islander patients and clients eLearning has quizzes/assessments throughout eLearning in order to be deemed competent/compliant/ complete in the training course.
(5) The face-to-face and eLearning Cultural Competence course is considered ‘highly recommended’ for all staff to complete. Completion of this course for individuals is determined by their manager/supervisor/executive director.
The Essential Education Policy has mandated all staff to complete the Working with Aboriginal and Torres Strait Islander patients and clients eLearning course. Completion of this course by all staff is considered compliant with the organisations Essential Education Policy.
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