Legislative Assembly for the ACT: 2017 Week 14 Hansard (Thursday, 30 November 2017) . . Page.. 5529 ..
(4) The revised policy will be made publicly available on the Transport Canberra website: http://www.transport.act.gov.au/about/policy/service_policy
(5) Drivers are not permitted to refuse travel to minors due to missing or damaged MyWay Cards. Page 24 of the Driver’s Handbook highlights this duty of care and obligation.
(6) Transport Canberra has an IT system in which customer feedback, driver responses, and subsequent action is recorded. However, this is not a disciplinary tool, and therefore cannot be used to track data for verified breaches of any policy.
(7) Appropriate disciplinary action is taken when an allegation of policy breach is substantiated. Disciplinary action may include a record of conversation conducted with the Depot or Regional Manager, which is maintained on the driver’s personnel record. More serious breaches are escalated and proportionate action taken.
(8) If further policy breaches occur, they may be referred to the next Management level, or escalated to HR for further investigation.
(9) Drivers are to permit travel to minors regardless of whether they can produce a fare.
(10) It is a rare occurrence in extenuating or high risk circumstances and one which is swiftly addressed if a minor is refused travel. There is no data reporting mechanism to record refused travel for minors as drivers are to permit travel to minors regardless of whether they can produce a fare.
(Question No 793)
Mr Coe asked the Minister for Transport and City Services, upon notice, on 27 October 2017:
(1) Can the Minister provide the total number of accessible signalised pedestrian crossings in the ACT during (a) 2013-14, (b) 2014-15, (c) 2015-16, (d) 2016-17 and (e) 2017-18 to date.
(2) What data and criteria are assessed in determining the number and placement of accessible signalised pedestrian crossings.
(3) What maintenance is undertaken on accessible signalised pedestrian crossings to ensure they are functioning correctly.
(4) Is the maintenance of accessible signalised pedestrian crossings undertaken by an external contractor; if so, can the Minister provide (a) the contract name, (b) the contract number, (c) the contract value, (d) the duration of the contract and (e) an outline of any key performance indicators within the contract.
(5) Can the Minister outline the maintenance schedule for accessible signalised pedestrian crossings in the ACT.