Page 3310 - Week 09 - Thursday, 24 August 2017
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Other works included additional disability modifications and external painting. In comparison to the 2015-16 financial year the changes implemented have resulted in over 600 additional planned maintenance jobs which have a major positive impact on tenants’ lives. The government has overseen the adoption of a risk-based approach to its inspection regime. This new system includes lower value, high volume work, ensuring a broader range of works that are scrutinised and that high quality standards are met.
I also inform the Assembly that Housing ACT and Spotless have worked to strengthen quality assurance through stringent controls and re-engineering processes. These changes provide for increased rigour of audits and a broader range of works to be investigated. Under this revised system government is able to ensure that Spotless consistently provides a quality assurance of audit regime of around seven per cent to eight per cent of all completed works orders. This translates to potentially more than 100 additional quality audits each month. These inspections ensure that the quality of works delivered to the tenants is of a high standard and a quality finish.
We have also ensured that Spotless implements a system of root-cause analysis of quality issues, which has involved end-to-end quality audits of subcontractors. This process involves working with subcontractors to look at their systems and ensure improvements in quality and timeliness in delivering services to tenants. Changes to the system that collects condition assessment data will also enable better asset reporting and targeting of planned maintenance activities.
In summary, the government has responded to the audit thoroughly and promptly. Where possible, steps have been taken to make additional improvements and take advantage of the opportunities to improve broader social outcomes for the ACTÂ community. During 2016-17, through the total facilities management service system as well as the subcontractors engaged to work in this system, employment opportunities have been offered to people from a number of disadvantaged groups in our community. A total of 258 people have found new jobs over the past year with Aboriginals and Torres Strait Islanders, people with disabilities, Housing ACT tenants and young people benefitting.
This kind of result would not have been possible without the government actively encouraging and managing partnerships between industry, community and government that underpin this contract. It is in this way that we can ensure that a significant social return to the community can be achieved from large contracts such as this. The government will keep working towards a future arrangement which provides value for the community, quality services for tenants and a safe and sustainable framework for workers and businesses doing their jobs in our community every day.
Madam Speaker, I am pleased to provide this information to the Assembly. I present a copy of the statement and move:
That the Assembly take note of the paper.
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