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Legislative Assembly for the ACT: 2017 Week 06 Hansard (Thursday, 8 June 2017) . . Page.. 2176 ..

(3) Consistent with their status as Territory Authorities, the CRA and the SLA will each maintain and administer its own social media pages. Work has begun to identify the transition of relevant information from the Land Development Agency’s social media pages.

Access Canberra—service delivery
(Question No 254)

Ms Lee asked the Minister for Transport and City Services, upon notice, on 12 May 2017 (redirected to the Minister for Regulatory Services):

(1) Are requests to Access Canberra’s Fix My Street portal prioritised for attention and response by (a) date submitted, (b) location, (c) level of complexity or (d) another assessment tool.

(2) Is every complainant who lodges an issue notified when the matter is resolved.

Mr Ramsay: The answer to the member’s question is as follows:

(1) The business units responsible for actioning the relevant Fix My Street category are responsible for prioritising each request. Categories of prioritisation include date submitted, location, level of complexity, risk – or a combination of some or all of the above. For example, abandoned cars are prioritised based on a combination of risk and date submitted; illegal parking is prioritised based on risk of harm to the community; and tree complaints are prioritised based on risk, but may also use location to prioritise multiple jobs within the same location.

(2) When a request is lodged, and the person has provided an email contact, all submissions to Fix My Street are acknowledged. The Fix My Street system provides the interface between the community and municipal services provided through Transport Canberra and City Services (TCCS) and it is the responsibility of the relevant business area to close the feedback loop with the complainant.

Currently not every complainant receives notification when the matter is resolved as it is a cross-government portal. However, the next iteration of Fix My Street will aim to refine response functionality so that this problem is reduced. Access Canberra and TCCS continue to work together to identify improvements in the feedback process.

Public housing—Oaks Estate
(Question No 255)

Ms Lee asked the Minister for Housing and Suburban Development, upon notice, on 12 May 2017:

(1) Has the ACT Government evaluated the effectiveness of the rehabilitation/reintegration program in Oaks Estate; is so (a) when, (b) by whom and (c) what was the outcome.

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