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Legislative Assembly for the ACT: 2010 Week 09 Hansard (Thursday, 26 August 2010) . . Page.. 4133 ..

Question so resolved in the affirmative.

Bill, as amended, agreed to.


Motion by Mr Corbell proposed:

That the Assembly do now adjourn.

Australian Information Industry Association

MR DOSZPOT (Brindabella) (7.27): Each year the Australian Information Industry Association—the AIIA—honours the ICT industry’s finest through the iAwards. Over the years the iAwards have emerged as Australia’s premier ICT industry awards. This year the winner of the 2010 ACT communications iAward was Better Network Services Group (ACT) for msXsms Enterprise. It is SMS gateway software that allows insurances businesses to keep customers informed of their claim’s progress after extraordinary weather conditions.

Better Network Services Group Pty Ltd is a privately owned Australian company based in Sydney and Canberra. Microsoft certified partners for over 15 years, BNS has focused on the design and manufacture of commercial software products for secure fax and SMS messaging,

The Managing Director of Better Network Services Group (ACT) is Mr Laurence Buchanan, one of the many talented ICT professionals who have contributed to the ACT’s recognition within the ICT industry nationwide and indeed, it could be claimed, worldwide. I have had the pleasure of seeing first hand the growth and successes that this company, BNS, has experienced over the past 20 years.

There are many fine companies that were entered in this year’s iAwards, but I believe that we can pay particular tribute to Laurence Buchanan and his family as they have also experienced the darkest days of Canberra in 2003. The Buchanan family was amongst the approximately 500 Canberra families who lost their homes in the tragic fires of Canberra in 2003.

The msXsms Enterprise SMS gateway, a new commercial software product from Better Network Services Group Pty Ltd, was developed over a period of two years in collaboration with two major companies from the banking and insurance businesses to provide a multi-business shared infrastructure communications platform for their business sectors.

The solution was deployed in late 2009 and was used for the first time early in 2010 by Suncorp and GIO Insurance to assist the phenomenally high number of flood and storm affected customers. Immediately following a customer contacting the call centre, an SMS confirming their claim details with a claim manager contact was sent using the new system directly to the customer’s handset.

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