Page 1356 - Week 04 - Thursday, 10 April 2008

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(2) (a) This information is “Commercial In Confidence”.

(b) Yes.

(c) Yes. ACT Health keeps records of the activities of all VMOs. I am unable to provide an answer to this question as the analysis of this level of specific data is a complex undertaking and would require the diversion of excessive staff resources.

Housing ACT—managers
(Question No 1849)

Mrs Burke asked the Minister for Housing, upon notice, on 13 February 2008:

(1) How many Housing Managers does ACT Housing employ;

(2) How many Specialist Housing Managers does ACT Housing employ;

(3) What are the specific roles and responsibilities of Specialist Housing Managers;

(4) How are current Housing Managers dispersed across the ACT, for instance, are they allocated property by section, by geographical location, by demographic, by property / occupancy numbers for example;

(5) How many facilities, premises or occupants are individual Housing Managers responsible for at any given time and is there a maximum or minimum limit;

(6) Is there a predetermined pre-requisite or statutory responsibility for Housing Managers to visit the public housing premises under their responsibility; if so, how often should they visit a premise under their responsibility;

(7) What process is instigated when a complaint is forwarded, for instance anti-social behaviour, to a Housing Manager by a public housing tenant;

(8) How do Housing Managers assure themselves, the complainant or the Department of Housing that a complaint is satisfactorily dealt with and resolved.

Mr Hargreaves: The answer to the member’s question is as follows:

(1) 40

(2) Housing ACT employs 3 Client Support Coordinators (CSC).

(3) CSC’s assist Housing ACT tenants and tenant families who are not currently receiving the level of support they require in order to sustain their tenancies. This may include referral to appropriate community support agencies, arranging and attending case conferences and providing support and advice to Housing Managers where required.

(4) By geographic location.

(5) Housing Managers are responsible for the management of approximately 250 Housing ACT properties. There is no formal maximum or minimum level.

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