Page 1294 - Week 04 - Thursday, 4 May 2006
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(Variation of industry code Determination 2005 (No 2), available from the ACT legislation register’s website.
(2) No.
(3) No further action is being considered at this stage by the ICRC.
(4) A Review of the Utilities Act 2000 conducted by the Government and a draft Report finalised in late 2005.
(5) The ICRC's comment is based on the information provided in licensees' annual reports.
(6) Yes, utilities investigate the validity of complaints as they arise. Of 1160 complaints in 2004-5 where compliance was recorded as relevant, the split between compliant / non compliant was 50:50.
(7) When customers claim a rebate the utility investigates the complaint and decides whether it has failed to meet a rebatable performance standard imposed under the Consumer Protection Code. If the utility finds that there was no service standard failure, the rebate claim will be refused.
1http://www.icrc.act.gov.au/_data/assets/pdf_file/17686/consultationdraftcpcvariationsforreleasemay05.pdf
Crime—assault
(Question No 987)
Mr Smyth asked the Minister for Health, upon notice, on 8 March 2006:
(1) In relation to presentations at the ACT’s Public Hospital Emergency Departments for the October – December 2005 quarter, how many presentations were there of patients with injuries known or believed to be caused by assault;
(2) What procedures are in place for liaising with police when patients present with injuries caused by assault;
(3) Are counselling services offered to patients who present with injuries caused by assault.
Mr Corbell: The answer to the member’s question is as follows:
(1) The Canberra Hospital Emergency Department’s information systems generally do not specifically record if an injury was related to an assault, though this may be recorded in the patient notes. However, for patients admitted to hospital following the Emergency Department attendance, as long as this information is gathered and recorded in the patient notes, it is possible to determine this number. During the period 1 October 2005 to 31 December 2005 there were 52 patients admitted to TCH and referred by TCH ED where injuries caused by an assault were noted on the patient record.
(2) In most major assaults, the police are already aware before the patient presents to the Emergency Department. Where this is not the case, staff will contact the police at the request of the patient. Patients are encouraged to contact the AFP themselves. The AFP may be contacted by the Emergency Department Admitting Officer where the injuries are suspicious and the patient is unconscious.
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