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Legislative Assembly for the ACT: 2005 Week 14 Hansard (Thursday, 24 November 2005) . . Page.. 4681 ..

(2) I have asked the Registrar of Liquor Licences to write to the ACT Branch of the Australian Hotels Association drawing its attention to the initiative. Such installations may generate a positive response from patrons, and that may enable a venue to increase their business by attracting new patrons.

Irrespective of the decisions that individual business owners make about that type of feature, I am very pleased to see that ACT Policing will shortly deliver a drink spiking awareness and education program that targets licensees and staff in the hospitality industry.

In the past most drink spiking education has been directed to patrons of establishments. Whilst this has been very effective in raising community awareness, it has not had an equal impact on licensees and people involved in the service of drinks to patrons.

Policing authorities feel that the battle against drink spiking is better fought if both the suppliers and consumers (in a licensed environment) are aware of the possible occurrence of drink spiking in the community.

ActewAGL call centre
(Question No 661)

Mr Pratt asked the Minister for Urban Services, upon notice, on 22 September 2005:

(1) Is the main call centre for the Canberra based ACTEWAGL located in Melbourne; if so, why; if not, where is it located and why;

(2) How much does the Government pay for the services that the call centre in Melbourne or other location provides;

(3) Could an equivalent call centre be located in Canberra if not already; if not, why not;

(4) How many jobs are located in Melbourne or another outside location for this call centre that could otherwise be located in Canberra;

(5) Are there any other ACT Government call centres that are located interstate; if so, how much does the Government pay for these services and where are they located;

(6) What is the total number of jobs for all call centres of ACT Government departments or operations that are not located within the ACT;

(7) What is the yearly running cost for each of these call centres;

(8) What is the estimated cost to the ACT economy by not keeping these services within the ACT.

Mr Stanhope: The answer to the member’s question is as follows:

(1) The ActewAGL Electricity, Water, Gas and TransACT call centres are not located in Melbourne. They are located in Canberra at ActewAGL House.

(2) The ACT Government does not pay for any ActewAGL call centre service in Melbourne or anywhere else.

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