Page 4026 - Week 12 - Thursday, 20 October 2005

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Noting that the ACT Government has assisted the Canberra Racing Club in the interim with insurance arrangements to allow the Canberra Cup to go ahead, what will the Government now do to ensure an agreement is reached regarding insurance for the Canberra Racing Club in the next six months to allow race meetings to continue well into the future.

Mr Stanhope: The answer to the member’s question is as follows:

The ACT Government has already begun work, together with the Canberra Racing Club to secure a long term outcome within which racing will continue in the ACT over the long term. The first such meeting has already been held with the Club and relevant Departments are reviewing options for securing a long-term solution.

Government shopfront—waiting times
(Question No 596)

Mr Pratt asked the Minister for Urban Services, upon notice, on 20 September 2005:

(1) What is the average waiting time for clients who use ACT Government Shop fronts;

(2) Why would a customer have to wait 40 minutes to be served at the Civic Shop front on Friday, 16 September, from approximately 1:35 pm;

(3) Were computer systems responsible for delays on 16 September; if so, what was the cause of the problems, has the problem occurred before and what has been done to ensure that it does not happen again;

(4) What amount of time is considered acceptable to wait at ACT Shop fronts;

(5) Is there a complaint mechanism for residents who feel they had to wait an extraordinary amount of time at an ACT Government Shop front; if so, who should a resident contact; if not, why not.

Mr Hargreaves: The answer to the member’s question is as follows:

(1) The average waiting time across all shopfronts for the period July and August 2005 is 6 minutes 34 seconds. For the previous financial year the result was an average wait time of 6 minutes 40 seconds.

(2) Problems with the whole of government receipting system resulted in staff processing payments as manual backup and customers having to wait longer than usual.

(3) Yes, a computer system problem was responsible for service delays in shopfronts on 16 September.

Cause of the problem was a hardware malfunction involving a card in the application server connecting it to the storage area network (SAN) which hosts the relevant application database.

No, this particular problem has not occurred before, and loss of connection between an application system server, and storage devices, is extremely rare.

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