Legislative Assembly for the ACT: 2005 Week 05 Hansard (Thursday, 7 April 2005) . . Page.. 1642 ..
• Informal measures of performance include client and family feedback for example their support for the Active Support Model and strategies to stabilising staffing; and
• Monitoring the current mandatory training for staff.
(3) Client satisfaction is monitored on an individual basis through the development of an Individual Plan (IP), which is reviewed on a quarterly basis with clients, parents and guardians or advocates, to ensure the current needs and aspirations of individuals are being met.
The Department also has a complaints process and refers any issues raised by clients, parents or guardians.
A client satisfaction survey is currently being finalised and this will provide a comparative measure against the last survey conducted in 2002.
Community Housing Canberra
(Question No 288)
Mrs Burke asked the Minister for Disability, Housing and Community Services, upon notice, on 10 March 2005:
(1) Has the steering committee of officials from the Department of Housing, Disability and Community Services, Treasury, Chief Minister’s Department and the Department of Justice and Community Safety, Community Housing Canberra (CHC), concluded that CHC’s constitution, funding agreement and accountability arrangements did not provide safeguards to protect the public interest; if so, have these changes occurred and what steps have been taken to rectify and ensure these changes have occurred;
(2) If the ACT Government is now a member of the company associated with the CHC, what are the special rights that enable the ACT Government to protect the public interest in the assets invested in the company;
(3) What objectives of the company have been revised to strengthen the focus on community housing for low income households and alleviating poverty;
(4) What are the skills and experience required of directors of the board of CHC;
(5) Has CHC produced a business plan for all of its activities;
(6) What limitations (a) have been placed on the CHC company’s borrowings from private financial institutions and (b) are in place to restrict the CHC company from participating in joint venture and disposal of any of its assets without the approval of the ACT Government.
Mr Hargreaves: The answer to the member’s question is as follows:
(1) Yes. No, the changes have not occurred. The Department of Disability, Housing and Community Services is working with Community Housing Canberra to introduce a new Constitution and new funding agreement by June 2005.
(2) The ACT Government is not currently a member of the company.