Page 3807 - Week 11 - Thursday, 24 November 2022

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The answer that I provided did a break down, ward by ward, as Ms Castley had requested.

In a separate question on notice, Ms Castley had asked for:

… (iv) how many staff are scheduled for each ward including job title and classification for (A) morning, (B) afternoon and (C) night shift …

Canberra Health Services had provided an example of a staffing roster template that was completed by a nursing manager and had gone on to say, “A complete list of all staff rostered for morning, afternoon and night shift for each ward at CHS”—leaving Calvary to one side for the moment—“has not been provided due to the resources required to complete this request.” My office changed the words slightly to say “… it would be an unreasonable diversion of resources,” which is the standard wording.

Ms Castley: But you didn’t send us anything!

MS STEPHEN-SMITH: It is the exact same thing—just the standard wording we use when we respond to questions on notice.

Opposition members interjecting


MS STEPHEN-SMITH: My office also said, “This is a very inconsistent way to answer this question. It should either be as per below, as Calvary has provided, or just use the standard words ‘that it is an unreasonable diversion of resources’. Do not provide an example template which does not actually answer the question, it is very confusing and does not really mean anything to anybody.”

All of this work, Madam Speaker, was done on this in my office to ensure that we were actually answering the question that was asked to the best of the ability of the agencies. All of this work for this response took 26 hours and 50 minutes to complete at an approximate cost of $2,741.61! I do not think anybody could complain that we were not trying.

Housing ACT—complaints

MS VASSAROTTI: In one of the questions that I took on notice there was a discussion about average call centre wait times. I would like to note that a new Cisco phone system went live for the client engagement team on 28 April 2022, so information is much more accurate from this point of time. The average wait time from May 2022 to August 2022 was three minutes and 13 seconds.


Madam Speaker presented the following papers:

Her Majesty Queen Elizabeth II—Motion of condolence—Response from the Official Secretary to the Governor-General, dated 7 November 2022.

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