Page 1405 - Week 04 - Thursday, 5 May 2022

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When applying online, an interim paper based licence is immediately issued that is valid for 28 days. While Access Canberra cannot ascertain the average timeframe for an applicant to receive the physical card, on balance when factoring the volume of licences issued by Access Canberra with feedback received and customer survey responses, we believe it is within 28 days more in than 95% of cases. Importantly, however, the overall time impost on community for the consumption of this service has greatly improved since 2017.

(2) Please refer to response to Question 1.

(3) Please refer to response to Question 1.

(4) The total cost to produce a licence card is $5.10 (excluding staff resourcing). This is comprised of a card and consumable cost of $4.00 and postage cost of $1.10.

Access Canberra—services requests
(Question No 716)

Mr Cain asked the Minister for Business and Better Regulation, upon notice, on 8 April 2022:

(1) What were the top 10 services (raw transaction numbers) requested at Access Canberra storefronts in (a) 2021-22 to date, (b) 2020-21, (c) 2019-20, (d) 2018-19 and (e) 2017-18.

(2) What were the top 10 services (raw transaction numbers) requested through the Access Canberra website in (a) 2021-22 to date, (b) 2020-21, (c) 2019-20, (d) 2018-19 and
(e) 2017-18.

(3) What were the top 10 services (raw transaction numbers) requested through the Access Canberra call centre in (a) 2021-22 to date, (b) 2020-21, (c) 2019-20, (d) 2018-19 and (e) 2017-18.

Ms Cheyne: The answer to the member’s question is as follows:

(1)

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