Page 1402 - Week 04 - Thursday, 5 May 2022
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|
FY 2020-21 | ||||
|
Complaint Number |
Highest Escalation (a) |
Directorate (b) |
Outcome (c) |
Estimated Contract Value incl GST (d) |
|
PrC 0003 |
Internal review (Procurement ACT) |
Community Services Directorate |
Resolved – Territory Entity’s Director General provided a written response on the outcome of the internal review to the Supplier |
N/A (Establishment of a Panel) |
|
PrC 0004 |
Initial Assessment (Directorate) |
ACT Health Directorate |
Resolved – Territory Entity’s Delegate provided a written response to the Supplier. |
$495,000 |
|
PrC 0005 |
Internal review (Procurement ACT) |
Canberra Institute of Technology (CIT) |
Resolved – Territory Entity’s Director General provided a written response on the outcome of the internal review to the Supplier |
$11,000,000 |
|
PrC 0006 |
Initial Assessment (Directorate) |
CIT |
Resolved – Territory Entity’s Delegate provided a written response to the Supplier |
$11,000,000 |
|
PrC 0007 |
Initial Assessment (Directorate) |
TCCS |
Resolved – Territory Entity’s Delegate provided a written response to the Supplier |
$ 631,591.26 |
|
PrC 0008 |
Initial Assessment (Directorate) |
TCCS |
Resolved – Territory Entity’s Delegate provided a written response to the Supplier |
N/A (Establishment of a Panel) |
|
FY 2021-11/04/2022 | ||||
|
PrC0009 |
Initial Assessment (Directorate) |
TCCS |
Resolved – Territory Entity’s Delegate provided a written response to the Supplier |
N/A (REOI process -contract has not yet been awarded) |
Access Canberra—customer feedback
(Question No 714)
Mr Cain asked the Minister for Business and Better Regulation, upon notice, on 8 April 2022:
(1) What percentage of customers who had interacted with the (a) call centre,
(b) storefront and (c) website were requested to provide feedback, in the financial years of (i) 2021-22 to date, (ii) 2019-20, (iii) 2018-19 and (iv) 2018-17.
(2) Of those customers requested to provide feedback across the services of the (a) call centre, (b) storefront and (c) website, what percentage of customers did provide feedback in the financial years of (i) 2021-22 to date, (ii) 2019-20, (iii) 2018-19 and (iv) 2017-18.
(3) In the independent survey of the Canberra community noted in the Chief Minister, Treasury and Economic Development (CMTEDD) 2020-21 annual report, volume 2, page 141, what customer service metrics were surveyed.
(4) Can the Minister provide an itemised list of the customer service metrics surveyed.
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