Legislative Assembly for the ACT: 2022 Week 04 Hansard (Tuesday, 3 May 2022) . . Page.. 1092 ..
MS CHEYNE: I thank Dr Paterson for the question. Access Canberra is committed to continual improvement of services for the Canberra community and has recently implemented a range of new and innovative digital services which further enhance the customer service experience. Access Canberra has worked hard in recent years to make more than 400 transactions available online, but there are still a number of transactions—a small number—which require attendance in person at a service centre—for example, where a photo is required.
To assist customers in planning their visit to a service centre the Access Canberra website now shows live wait times for its service centres available via the home page. Customers are also no longer required to wait in line at the service centre. Upon arrival, customers will be greeted by one of our friendly and knowledgeable concierge team, who will assist them to join the virtual queue, meaning they can support a nearby local business by grabbing a coffee or doing some shopping while they wait. Customers receive a text message when their turn is approaching, inviting them to return to the service centre.
I would also like to take this opportunity to give a shout-out to the team at Access Canberra who have worked hard behind the scenes during lockdown to implement the e-conveyancing for the ACT, allowing most property transactions to occur remotely. Since the implementation last year, the ACT has seen the highest take-up of e-conveyancing of any jurisdiction.
Dhulwa Mental Health Unit—safety
MR CAIN: My question is to the Minister for Industrial Relations and Workplace Safety. Minister, as you are aware, WorkSafe ACT has issued an improvement and prohibition notice at Dhulwa mental health facility. This morning, on radio, nurses union secretary Matthew Daniel said that work health and safety representatives had not been engaged about these notices. Mr Daniel called for Canberra Health Services to sit down with Dhulwa work health and safety reps today to work on solutions. He also said that an external work health and safety expert should be called to Dhulwa to advise on immediate problems. Minister, why haven’t Dhulwa work health and safety reps been engaged, and will you order that this happen today?
MR GENTLEMAN: I thank Mr Cain for the question. It would not be appropriate for me to comment on matters that are being considered by the independent authority at the moment, but I will certainly have a think about how I could provide more information to Mr Cain.
MR CAIN: Minister, will you order that an external health and safety expert be called to Dhulwa to advise on immediate problems?
MR GENTLEMAN: No. It is a matter where, as the independent authority is investigating, I will look to their response to that investigation.
MS CASTLEY: Minister, have you spoken or met with anyone at Dhulwa—work health and safety reps—and what have they told you about the situation?