Page 1038 - Week 03 - Thursday, 7 April 2022

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(11) If a device is deemed repairable, there is a standard flat rate non-warranty “call-out fee”, then charges for individual part fixes (eg screen, keyboard, CPU board etc). If damage is extensive, the device is recycled responsibly.

(12) Schools report Chromebook service requests through a central service, managed by the Directorate and they are serviced through the contracted supplier.

(13) The Directorate requests that each secondary school employs an IT Officer and for all other schools an ICT contact officer be nominated, as the ICT Coordinator for the school. The total number of IT Officers that are employed is 27, and there are also 77 IT Coordinators (Attachment A).

(14) Schools have not needed to employ extra resources for the distribution or management of the Chromebooks. The Chromebooks are distributed and the dedicated ITO is responsible for distributing the Chromebooks to students in high schools. Overall management is undertaken by the Directorate.

(15) All repair requests are centrally reported to and logged and managed by the contracted device supplier. Approximately 7,600 Chromebooks have been repaired under warranty since February 2018 (including a large number due to a widespread hinge fault). Around 250 devices have been repaired outside of warranty.

(16) Lost devices are reported to the Directorate so they can be remotely disabled. Chromebooks that are damaged and not able to be repaired are returned to the Directorate and are disposed of responsibly through IT hardware recyclers. Around 2,500 devices have been deprovisioned since the start of the program, because they were lost or damaged beyond repair.

(17) Please see question 4.

(18) The Digital Access and Equity Program is responsible for Chromebook management and employs the following staff:

a. 1 x SOG C (full-time)

b. 2 x ASO 4 (full-time)

(A copy of the attachment is available at the Chamber Support Office).

Transport—Woden to Civic bus services
(Question No 672)

Mr Parton asked the Minister for Transport and City Services, upon notice, on 25 March 2022:

What was the pre-COVID hourly maximum capacity of bus services from Woden to Civic of all services while running a full timetable.

Mr Steel: The answer to the member’s question is as follows:

Transport Canberra currently operates six bus services between Woden and the City. These services include three rapid services (4, 5, 6) and three local services (57, 58, 59).

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