Page 2404 - Week 07 - Thursday, 27 August 2020
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(4) Have there been any circumstances where penalties have not been enforced in relation to maintenance completion timeframes.
Ms Berry: The answer to the member’s question is as follows:
1. Maintenance Services for Housing ACT properties are delivered under contract. A copy of the contract is publicly available on the ACT Government Contracts Register.
a. Programmed Facility Management Pty Ltd.
b. The contracted services commenced on 01 November 2018.
c. The initial term of the contract is six (6) years.
d. The contract allows for two (2) possible option (extension) periods available to the Commissioner for Social Housing of up to four (4) years each.
e. The contracted services are to deliver a Total Facilities Management model to preserve and maintain the Social Housing Dwellings while supporting local industry, maintaining a tenant focus and support social ventures.
The range of services includes, but are not limited to, operations of a 24/7 call centre, subcontractor management, property upgrades, common area cleaning and horticulture.
Full services details are outlined in the contract available via the ACT Contracts Register.
2. Services performance, including meeting target work order timeframes, is managed through a Performance Management System, an integrated and balanced system of Key Performance and System Health indicators that drive the contract objectives.
Performance above target may attract an incentive payment to the contractor and performance below minimum targets may attract a ‘fee at risk’ or a one-off reduction in monthly fees payable to the contractor.
The Performance Management System is detailed in the contract available via the ACT Contracts Register.
3. As above, the contract has a Performance Management System to measure and manage the services. Housing ACT has imposed on the contractor a one-off reduction to the fees payable on 2019-2020 under the Performance Management System and has not paid any incentives.
4. Housing ACT actively manages the contract with Programmed and has an established, robust governance framework. There are no circumstances where penalties have not been enforced in relation to performance timeframes.
COVID-19 pandemic—land tax credit
(Question No 3221)
Mrs Kikkert asked the Treasurer, upon notice, on 24 July 2020:
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