Page 1888 - Week 06 - Thursday, 30 July 2020

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outside of the service centres at times), reducing the opening hours and implementation of hygiene measures such as hand sanitising, additional cleaning and the installation of Perspex screens. When COVID-19 impacts were still relatively unknown, Access Canberra quickly redesigned several processes, including the establishment of motor vehicles, to give customers a choice in how they could transact –online, over the phone or face-to -face. The public health messaging was encouraging the community not to leave home except for accessing essential services and to limit face-to-face contact wherever possible. Access Canberra changed its messaging in line with this and actively promoted the online service delivery option to encourage people not to attend service centres where possible.

It has been recognised that some of the processes put in place did not suit all customers preferences and needs and did create a delay in finalising transactions for some customers. Access Canberra has continued to find efficiencies in the new digital transaction format to respond to the changing COVID-19 requirements and customer feedback. The teams continue to work hard to process transactions as quickly as possible. Most digital transactions were completed in less than five business days. Access Canberra also made numberplate collection and drop off available from the Dickson. This reduced overall transaction times and enabled more urgent vehicle registrations to be completed in less than two business days.

(b) Traditionally, Access Canberra only allowed a 1-day UVP (7am to 7pm) for vehicles that have been economically written-off or have a cancelled registration so they can be driven within the ACT to allow for the vehicle to undergo a roadworthy inspection. However, as a result of the 20 January 2020 catastrophic hailstorm over 37,000 insurance claims have been made for damaged motor vehicles. The majority of ACT economically written off vehicles have, or will be, sold through auction houses without registration. Being unregistered, these vehicles require a UVP for the purpose of leaving the auction site and to be driven for inspection and repair.

Access Canberra noted it was proving difficult for vehicle owners to undertake a roadworthy inspection and acquire a roadworthy certificate within the 12-hour timeframe, thus, resulting in owners having to purchase multiple 1-day UVP’s. To address this situation, Access Canberra has made changes to its operations thereby allowing ACT economically written off vehicles (from the January hailstorm) to obtain a 7-day UVP without a roadworthy inspection. This 7-day UVP assists the vehicle owner by allowing travel within the ACT for the vehicle to be collected, inspected, repaired where necessary, and to allow the vehicle to be driven while the registration application is processed.

(2) A UVP allows a vehicle that does not have a registration to legally operate on public roads until the registration transaction process is completed. For example, a UVP lets customers who purchase a second-hand vehicle to undertake necessary repairs and a roadworthy inspection before the vehicle is registered. The cost for an unregistered vehicle permit is costs $41.30 (for 1 day) or $48.80 (for 7 days) which both include the compulsory motor accident insurance component. A UVP ensures that there is 3 party insurance coverage in the unlikely case of an accident involving the vehicle.

Waste—bulky waste collection
(Question No 3166)

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