Page 1820 - Week 06 - Thursday, 30 July 2020

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10. Information about the Housing ACT Allocations Policy is available at

11. Allocation of homes to tenants is supported by the Public Housing Rental Assistance Program policy. The program is available at

12. No there have not been any internally produced or externally sourced reports or studies into Housing ACT’s allocation policy since 2016.

13. A position description is at Attachment Two.

14. Housing Managers undertake a 10-day training and induction program. Housing Managers shadow more experienced officers when undertaking Client Service Visits and receive ongoing mentorship to develop core capabilities relevant to their role. Housing Managers continue their training and development through 31 online and facilitated learning pathways covering subjects that include Work Health and Safety, Cultural Awareness, Diversity Competence, Complaints Management and Reportable Conduct.

15. Housing Managers meet weekly with their managers to undertake performance and supervision discussions which provides a safe environment for discussions relating to health, safety, wellbeing and mental health. Housing Managers have access to Tenant Support and Community Connection Officers embedded within their teams to provide them with extra support and debriefing relating to complex, challenging or heightened clients. Housing Managers are encouraged and supported to record all adverse matters relating to the workplace on the ACT Government’s Riskman system which initiates a review and implementation of short term and long-term preventative actions. In the event of a critical incident, external specialist counselling is arranged to debrief involved staff.

Additionally, Housing Managers, as with all ACT Government employees and their immediate families have access to the Employee Assistance Program (EAP) whenever they are experiencing personal or work-related difficulties. The EAP offers a safe place to discuss concerns with a professional in a confidential environment. The service provides an opportunity to deal with things before they get out of control, provides techniques to learn how to balance work and personal life, and support to work through personal and family issues.

(Copies of the attachments are available at the Chamber Support Office).

Housing ACT—energy efficiency
(Question No 3027)

Mr Parton asked the Minister for Housing and Suburban Development, upon notice, on 5 June 2020:

(1) How many Housing ACT dwellings (a) have and (b) do not have, an Energy Efficiency Rating (EER).

(2) Can the Minister provide a volumetric breakdown by EER of Housing ACT (a) houses, (b) townhouses and (c) units.

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