Page 1818 - Week 06 - Thursday, 30 July 2020
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(5) Can the Minister provide a copy of Housing ACT’s privacy policy.
(6) Can the Minister provide a copy of Housing ACT’s organisation structure.
(7) Can the Minister provide details of what each area/branch of Housing ACT is responsible for.
(8) What part of Housing ACT is responsible for allocating tenancies.
(9) How is a tenancy allocation decision made.
(10) Can the Minister provide copies of the Housing ACT allocations policy.
(11) Can the Minister provide details of any policies and procedures supporting Housing ACT allocation decisions.
(12) Can the Minister provide details of any internally produced or externally sourced reports or studies into Housing ACT’s allocation policy since 2016.
(13) Can the Minister provide the standard position description for a Housing ACT Housing Manager ie, a Housing ACT employee responsible for inspecting Housing ACT assets and/or visiting Housing ACT tenants.
(14) What types of induction training is provided to new Housing Managers.
(15) What support counselling services are available to Housing Managers.
Ms Berry: The answer to the member’s question is as follows:
1.
a. to e., h., i.
Yes
f. g. j
Yes, if provided as part of their application for social housing assistance or to support their tenancy.
2. Tenant Experience is the primary unit responsible for tenant records but there are other business units such as Client Review and Response (reviews/ complaints) and Contract Management (maintenance/vacants/deceased estates) or Finance that will place records on either the citizen file, property file or make notations in the Homenet database.
3. Tenant information is stored on the citizen file, property file or within the Homenet Data base.
4. Staff receive access to certain areas of Homenet dependant on their roles and duties. The hard copy files are stored and managed by the Records Management Unit. A file request is made to this unit who then track the file to the staff member. Once returned it is tracked back into the Records Management Unit.
5. A copy of the Community Services Directorate Privacy Policy is available at https://www.communityservices.act.gov.au/home/full_privacy_statement
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