Page 1465 - Week 04 - Thursday, 4 April 2019
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(2) Who determines how each job is classified at which response level and what is the decision making process.
Mr Gentleman: The answer to the member’s question is as follows:
1. In accordance with the Purchase Agreement and the prioritised response model, ACT Policing utilises a 3 tier incident response prioritisation framework:
• Priority One incidents are defined as life threatening or time critical situations;
• Priority Two incidents are defined a situations where the information provided indicates that time is important, but not critical; and
• Priority Three incidents are defined as incidents where there is no immediate danger to safety or property.
To facilitate the management of Priority Three incidents and for the purpose of coordinating timely dispatch of policing resources, ACT Policing differentiate Priority Three incidents on complainant availability. Where a complainant is available within 48 hours, the incident is recorded as a Priority Three incident. In circumstances where a complainant is not available to see Police within 48 hours, the incident is nominally assigned a ‘Priority Four’ classification.
This administrative reclassification is an internal data recording mechanism, used to facilitate the management of policing resources and to ensure Police resources are directed in an efficient and timely manner. It is not utilised for reporting purposes, nor does it affect ACT Policing’s commitment to meeting response times for Priority Three incidents as set out in the Purchase Agreement.
Further information about ACT Policing’s incident classification and response performance can be found in the ACT Policing Annual Report 2017-18, at pages 52-53.
2. ACT Policing Operations coordinates the policing response to all calls for assistance in the ACT. The Computer Aided Dispatch system is employed by ACT Policing Operations to ensure the consistent allocation of incident types and priority classifications in accordance with the Prioritised Response Model.
While these default allocations guide the prioritisation of incidents, ultimate determination of an incident priority is determined by the communications operator in consultation with the ACT Policing Operations Sergeant or Duty Operations Manager. Information provided by the caller, the level of risk to person or property, and the individual circumstances of each incident are considered when determining the priority of an incident.
ACT Policing—staffing
(Question No 2305)
Mrs Jones asked the Minister for Police and Emergency Services, upon notice, on 22 February 2019:
(1) How many police officers are required for each “city beat” shift.
(2) How is this broken down by (a) officer ranking and (b) day and time of shift.
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