Page 1283 - Week 04 - Wednesday, 3 April 2019
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MRS KIKKERT: Minister, what media statements have Canberra Health Services made expressing their concern over how the patient might be feeling?
MS FITZHARRIS: As members are aware, Canberra Health Services, on this matter, have released only one media statement.
MRS DUNNE: Minister, what proportion of consumer feedback is provided anonymously, and is it the practice to give the benefit of the doubt to people who complain about their treatment at Canberra Health Services?
MS FITZHARRIS: I caught the first part of that question or the first question in that question, but not the subsequent one. Could Mrs Dunne repeat that, please.
MRS DUNNE: The second part of the question was: is it the practice to give the benefit of the doubt to people who make claims about their treatment at Canberra Health Services?
MS FITZHARRIS: Madam Speaker, I would take your guidance on multiple questions that have a number of questions in them. I will take the first part of the question on notice in terms of what proportion are anonymous.
MADAM SPEAKER: The question will be in order. It is a practice that there are parts to questions. The standing orders reflect that the question shall be brief and to a single issue, though.
MS FITZHARRIS: As to the second part of the question, from my discussions with the CEO, and she has also indicated it publicly, including in an interview yesterday, yes, all complaints are taken seriously.
ACT Health—workplace culture
MISS C BURCH: My question is to the Minister for Health and Wellbeing. I refer to the Reid report into Health culture, which found that:
The information gathered from submissions, individual and group interviews and the staff survey reveal a worrying and pervasive poor culture across the ACT Public Health System.
Minister, how long has there been a worrying and pervasive poor culture across ACT public health?
MS FITZHARRIS: I do not think a precise timeline can be put on it but I note that in his statements upon the release of the report Mr Reid indicated that it was decades.
MISS C BURCH: Minister, what areas of ACT Health have you targeted as requiring the most urgent attention?
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