Legislative Assembly for the ACT: 2018 Week 10 Hansard (Thursday, 20 September 2018) . . Page.. 4031 ..
This information is not available. The Service Funding Agreement between Community Services Directorate and DVCS does not require DVCS to report on the number of incoming calls at this level of detail.
Domestic Violence Crisis Service—support visits
(Question No 1708)
Mrs Kikkert asked the Minister for the Prevention of Domestic and Family Violence, upon notice, on 24 August 2018:
(1) What is the nature (i.e. objects, roles and responsibilities etc.) of (a) all outgoing work carried out by Domestic Violence Crisis Service (DVCS) crisis intervention staff and (b) support visits undertaken by DVCS crisis intervention staff.
(2) How many crisis visits were made in the following years (a) 2015-16, (b) 2016-17 and (c) 2017-18.
(3) How many support visits were made in the following years(a) 2015-16, (b) 2016-17 and (c) 2017-18.
(4) How many crisis visits were made between 11:30pm-8am, Monday-Friday in the following years (a) 2015-16, (b) 2016-17 and (c) 2017-18.
(5) How many crisis visits were made over the weekend in the following years (a) 2015-16, (b) 2016-17 and (c) 2017-18.
Ms Berry: The answer to the member’s question is as follows:
(a) DVCS provides a range of supports and interventions on crisis visits including:
• providing information on DVCS services, risk assessment and safety planning;
• providing referrals to legal services, counselling, outreach programs and crisis accommodation;
• providing emotional support and crisis counselling;
• offering support while the client makes a statement and/or while being examined by a Forensic Medical Officer; and
• explaining processes regarding ACT Policing matters, Child and Youth Protection Services and criminal justice system processes such as court outcomes and Family Violence Orders.
(b) Support visits differ from crisis visits as they do not necessarily occur in relation to clients under imminent risk. The support visit is focused more on the services and supports available to the client and on safety planning. For example, if the person using violence against the client is remanded in custody or is currently overseas, DVCS may provide a support visit even though the client is not under imminent risk.