Page 2700 - Week 07 - Thursday, 2 August 2018

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Government—revenue collection transformation program
(Question No 1345)

Mr Coe asked the Treasurer, upon notice, on 11 May 2018:

(1) Can the Treasurer provide an update on the Revenue Collection Transformation Program, including the (a) initiatives and expected outcomes of the program, and whether they have been met, (b) timeframe for implementation, (c) expected total cost of the program, (d) total value spent to date on the program and (e) entities involved in the program, including third party service providers and stakeholder groups.

(2) Have third parties been engaged to assist with the Revenue Collection Transformation Program, if so, can the Treasurer provide the (a) name of the entity, (b) value of the contract, (c) services provided, (d) procurement method, (e) period of contract, (f) contract name and (g) contract number.

Mr Barr: The answer to the member’s question is as follows:

(1) (a) The Revenue Collection Transformation Program is one aspect of a comprehensive medium-term plan to refocus and modernise the operations of the ACT Revenue Office (ACTRO). The ACT Revenue Office Future Operating Model outlines eight priority areas for reform in the Revenue Office: customers and channels; services and information; policy and legislation processes; people and organisation; leadership and governance; stakeholder engagement; and systems.

The Revenue Collection Transformation Program provides funding for the ACTRO priority reform area - systems - recognising that ACTRO IT systems are reaching the limits of their useful life and will become complex and costly to maintain and support in the future.

Upgraded systems will also contribute to improvements in other ACTRO priority areas by more easily accommodating changes to the tax system, offering improved services to customers, and delivering efficiencies to government. To date the program has:

- Decommissioned the most vulnerable ACTRO legacy IT system (TRS) with all return based taxes (including payroll tax) and conveyance duty being moved to a new IT platform (TRev).

- Deployed a self-service portal to allow taxpayers of return based taxes to register and lodge returns on-line. This portal is being exposed to taxpayers in phased releases.

- Launched a new ACTRO website that provides comprehensive information on ACT taxes for customers.

- Undertaken scoping for consideration of transferring land based taxes (rates and land tax) to the TRev platform.

The move of conveyance duty to the TRev platform has allowed the implementation of Barrier Free conveyancing from September 2017, whereby the point of paying conveyancing duty has moved from before the time of settlement in a property transaction to after the time of settlement thereby providing savings to customers and red tape reductions. The self-service portal allows easy interaction with ACTRO for payroll taxpayers. As part of the implementation of

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