Legislative Assembly for the ACT: 2018 Week 03 Hansard (Thursday, 22 March 2018) . . Page.. 1014 ..
(1) In relation to detainee payments at the Alexander Maconochie Centre (AMC), when a detainee payment has been lodged, is (a) an email sent to the payer confirming that their online payment has been received and/ or being processed; if not, why not, (b) a subsequent email sent to the payer confirming that their payment has been successfully processed; if not, why not and (c) a subsequent email sent to the payer confirming that their payment has been accepted into the detainee’s account; if not, why not.
(2) What is the policy regarding the double buy up, that is, the enabling of inmates to purchase more around the Christmas period;
(3) Is this policy clearly outlined on the AMC/ ACT Corrective Services website; if not, why not.
Mr Rattenbury: The answer to the member’s question is as follows:
(1) (a) Online payments to the AMC Trust Account are effected through a link made available by Westpac on the ACT Corrective Services (ACTCS) website. On completion of the transaction, Westpac generates an automated payment reference confirming that payment has been received. This is not confirmation that the payment has been successfully processed into the detainee’s account.
All online payments are managed in line with Westpac banking process. This is an automated process and ACTCS is unable to view or amend the details of payments, or issue payment advice notices including emails.
(b) Inter banking clearance processes require three business days to ascertain if the payment is fraudulent or if the depositor has insufficient funds in order to process the transaction. If the bank declines the payment, an email is sent to the relevant detainee to inform him/her of the rejected payment.
(c) It is not standard banking practice for banking institutions to send a notice to the depositor that an amount has been accepted into the recipient’s account. For this reason, individuals who make a deposit into the AMC Trust Account do not receive notification from Westpac once their deposit has been accepted into the AMC Trust Account.
(2) Since suppliers close during Christmas ACTCS provides detainees with the facility of a double deposit for the double buy up. This is a practice of ACTCS and is not embedded in policy.
(3) This practice is not included in a policy.
Alexander Maconochie Centre—visitor policy
(Question No 901)
Mrs Jones asked the Minister for Corrections, upon notice, on 16 February 2018:
(1) What is the procedure for making a booking to visit an inmate at the Alexander Maconochie Centre.