Legislative Assembly for the ACT: 2017 Week 14 Hansard (Wednesday, 29 November 2017) . . Page.. 5247 ..
TCCS immediately self-reported the incident to the Office of the Australian Information Commissioner and following investigation found the fault to be as a result of human error. Quality assurance processes have since been established to ensure that this does not recur.
MS LAWDER: Minister, what are those processes that the government has put in place to make sure this does not happen again?
MS FITZHARRIS: I will take the specifics of the question on notice.
MR PARTON: Minister, can you absolutely guarantee that this will not happen again, and will the government make a public apology to Tuggeranong residents who received this email?
MS FITZHARRIS: I can certainly make an apology on behalf of the government; and the incident was certainly followed up immediately after the incident was brought to the directorate’s attention. TCCS will put the procedures in place. What I cannot guarantee is an incident of human error. What I can guarantee is that processes and procedures will be put in place to ensure that, as much as humanly possible, this does not happen again.
MRS KIKKERT: My question is to the Minister for Transport and City Services. Minister, you said in the annual reports hearing that you had not yet seen the Tillyard Drive traffic management study conducted by AECOM that was completed in mid-August this year but that you expected to see the results of the study sometime last week, and that these results would include “the assessment and sort of the high-level potential options but not the full solution”. Minister, do you have the study now? If so, why has it taken more than three months for you to finally a see a study that was completed in August?
MS FITZHARRIS: No, I have not. I thank Mrs Kikkert for the reminder. I will follow up on that study. I know that a lot of work has been underway within TCCS to understand the recommendations of the study and to consider their next steps.
MRS KIKKERT: Minister, when exactly will you finally see the results of the study, and what exactly has delayed your receipt of it?
MS FITZHARRIS: I will take the question on notice and endeavour to get a reply to Mrs Kikkert as soon as possible.
MRS DUNNE: Minister, why do the results of the study, by your own admission, not include the full solution when AECOM has already been paid to provide “the final scheme for improvement”? And when will the public know the full solution?
MS FITZHARRIS: I will take the question on notice.