Page 4710 - Week 13 - Tuesday, 31 October 2017

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the community to make things better. It reinforces the idea that the community owns our city and that we work for them to make their city better every day.

As Minister Ramsay explained, the recent changes to fix my street will serve to better demonstrate our commitment to each and every suburb right across Canberra. It is right that Canberrans should be able to see when we will provide our services to them and have an easy and direct way to ask for help with the unexpected. The new fix my street webpage delivers this. It would not be possible without the feedback and suggestions the community has offered us.

I note Mr Milligan’s comments about fix my street. Unfortunately he was away when the new fix my street online presence was launched. I definitely encourage him to have a good look at it and to think of the feedback we receive through fix my street not only as complaints but also as important community feedback that we need to do our job. It is also important for us to engage with the community directly to ask them what is important and how we can help achieve it. That is why I have asked TCCS to step up our efforts in community consultation and customer insights so that we can better learn what we need to do to best serve the needs of Canberrans today and in the future.

The better suburbs initiative is giving the community the chance to shape our city services, helping us to understand the priorities for each suburb and what residents would like to see in the future. Already nearly 1,000 individual Canberrans have given us their views through the better suburbs survey, with pop-up consultations still to come. Added to this, we look forward to the contribution of community and interest groups as well as a deliberative forum to help us develop a vision for services which represent the community and will make Canberra an even better place to call home.

Alongside our future focus, the annual community survey helps guide the work we do each day. The opportunity to hear the views of Canberrans is valuable to us. While it is great to know that our services have delivered the highest satisfaction rate of any jurisdiction in Australia, we know that there is still more we can do. This is why, as a result of this year’s survey, we are inviting the community to participate in focus groups to help us better understand how we can improve our waste and recycling services. The community have told us that these are important to them, so it is important that we get them right.

And of course the community’s views on transport have been instrumental in shaping what we do and how we do it. The community said that they would like to see better transport options, and that is what we will deliver. The consultation we undertook to shape phase 1 of light rail has helped us to understand the kind of transport network Canberra needs to thrive. Staff from Transport Canberra are working to deliver an integrated transport network which works for everyone, whether you walk, drive, cycle, ride a bus or take light rail, or a combination of all of the above.

Again, it will be community input that helps us to shape our future plans for transport. We will continue to ask the community to help us to develop the new and revised bus network which will support light rail. A household travel survey will help us to understand everyone’s transport needs, and our current customer insights work asks

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