Page 4586 - Week 12 - Thursday, 26 October 2017

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ACTION bus service—MyWay card
(Question No 630)

Mr Coe asked the Minister for Transport and City Services, upon notice, on 15 September 2017:

(1) What is the total number of MyWay cards which are active by category of card.

(2) What is the total number of MyWay cards which have been registered by category of card.

(3) What is the total number of MyWay cards which have been set up with Auto Load by category of card.

(4) Does adding additional value to a MyWay card by a MyWay Recharge Agent or other payment cancel an Auto Load which may have been associated with a MyWay card; if so, why is that the case and what is being done to address this problem.

(5) How many complaints regarding the process to recharge or add value to a MyWay card have been received in the financial years (a) 2015-16, (b) 2016-17 and (c) 2017-18 to date.

(6) Why does it take five days before funds are applied to a MyWay card following a B-Pay transfer and does the transfer occur after five business days or five calendar days.

(7) Is anything being done to speed up the timeframe for funds to be applied onto a MyWay card following a B-Pay transfer.

Ms Fitzharris: The answer to the member’s question is as follows:

(1) See table below.

(2) See table below.

(3) See table below.

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