Page 4234 - Week 12 - Tuesday, 24 October 2017

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MR RAMSAY: I thank Ms Orr for the supplementary question. One of the features I am most happy to see in this new version of fix my street is this new interactive map. The map shows the user at a suburb level if an issue has already been reported. This means members of the public need not duplicate reports to ensure that we know about the issue and it will save time for our hard working staff as there will be fewer duplicate jobs in the system.

At present the map shows our more common issues, including those relating to shopping trolleys, trees and shrubs, potholes and street lights. Access Canberra started with these four as they are some of the higher volume transactions. Scope remains to add to the list as time goes on as we make improvements to the system.

The new version of fix my street is also more accessible for those using assistance technologies online. The page has a text-based list of the issues reported, which will help those using screen reading and other similar technologies to still interact with the system and access it to its full capability.

Tools like this site help the government deliver services around Canberra more efficiently. It contributes to us actioning on average every three months requests to fix around 300 potholes, 850 streetlights, 110 shopping trolleys and over 2,000 issues with trees right across Canberra.

MS CODY: Minister, what other extra information will the new fix my street website provide?

MR RAMSAY: I thank Ms Cody for the supplementary question. The new version of fix my street is designed to give a holistic view of what the government is doing in your suburb. Once a user searches for their suburb, the system will provide them with the information about all the services that are available to them. They will be able to view things like when their garbage and recycling are next due for collection or where the mowing or street sweeping schedules are for the area, all in one convenient page.

It will also provide links to requests for services, such as repairs and replacements for their bins, the ability to report missed collections and a request for street sweeping. We will continue to look at what information Canberrans would like the page to provide and continue to innovate accordingly.

While the site will provide information in new and improved ways to Canberrans who are using it, my hope is that the newly launched website will mean that an even greater number of Canberrans will use it. This will mean that an even greater amount of information will be available to the government about what people are seeing and hearing out in the community so that our hard working public servants can ensure that our city is looking good and operating in the most efficient way possible.

Madam Speaker, I can assure you that I am a frequent user of the site and I encourage all Canberrans to be the same. This will ensure that our service delivery agencies like Access Canberra and Transport Canberra and City Services are best placed to get out and not only fix my street but your street as well.

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