Page 3636 - Week 10 - Wednesday, 13 September 2017

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Gone are the days when you had to take a number and wait for someone, wait for your photo to be taken, then wait for the printer to print the licence. This change will mean that the average Canberran will be able to go through the whole process without leaving the comfort of their own home.

It will also free up the resources to allow Access Canberra’s talented staff to more quickly process those who do need to attend a service centre, such as those needing an eye test, those getting their Ls or those who have gotten the most out of their previous masterpiece photo and would like to have a new one. Access Canberra is all about making it easier, simpler and faster to transact with government. That is why we are putting more and more services online for those people who prefer to interact with us in that way.

MS CHEYNE: Minister, how will Access Canberra ensure those who cannot renew online are still well supported?

MR RAMSAY: I thank Ms Cheyne for the supplementary. The capable staff at Access Canberra remain ready and willing to help. For those without internet access, the Access Canberra shopfronts have touch screen computers that members of the public can use to lodge applications online. Those who choose to lodge their licence renewals in this way will still be able to receive a temporary licence and receive a new card in the mail so that they do not have to wait. All of Access Canberra’s online applications can be accessed on these touch screens, with staff nearby and available to help should it be needed.

For those who are not comfortable transacting with us online or for those who are unable to renew online due to their circumstances, the friendly staff at the nearest Access Canberra shopfront or the Civic drivers licence centre are there to help. Staff can take a licence application in hard copy and process it while the person waits.

Whether it is in person or on the phone or online, Access Canberra is always striving to make it as easy as they can for people to do business with government. They have set up their processes so that those who want to make a quick transaction are able to do this. Access Canberra makes sure that the resources are available to ensure that those who need or want a little extra help or who have a more complex inquiry are able to be supported.

The government will be working to ensure that we have the best practices in place to ensure that our citizens’ interactions with the government meet their needs.

Floriade—participation regulations

MR WALL: My question is to the Minister for Tourism and Major Events. Minister, the operator of the historic half-million-dollar Australia Fair organ has been part of every Floriade festival since its inception. Despite the long history of this attraction at Floriade, the operator has encountered a staggering level of red tape when seeking to be a part of the event in the past few years. These hurdles include attempts to charge him up to $20,000 to attend as an entertainer, poor positioning within the site and lost

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