Page 3010 - Week 08 - Thursday, 17 August 2017

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might more easily complete these transactions from their home, work, etc. using the touch screens. The reduction in this customer traffic has allowed the successful introduction into the Service Centres of the more complex transactions previously only available at Fyshwick.

Land title, stamp duty and fingerprinting services for security guard applications transferred to the Environment, Planning and Land Shopfront at Dame Pattie Menzies House in Dickson on 1 December 2016. The decision to move the Land Titles Office to Dickson was made because the transactions associated with this area are complex in nature and require a specific level of knowledge and delegation to complete. The majority of transactions undertaken are paid for by cheque, which would mean payments could not be processed in the Gungahlin and Woden Service Centres due to them accepting credit or debit card payment only.

Land title and revenue transactions are also more aligned to the land and leasing related services already provided at the DPMH shopfront and, in many cases, customers can now transact in the one location where previously they would have had to make a trip to Dickson and Fyshwick. This change now brings together land and planning services in a single location and is the first step taken to horizontally integrate service delivery to meet specific needs of relevant industries and segments of the community. Customer feedback has been excellent so far.

11. Approximately 120 Access Canberra staff were based at the Access Canberra Fyshwick shopfront.

12. There were no redundancies as a result of closing the Access Canberra Fyshwick shopfront.

13. and 14

The Gungahlin and Woden Service Centres accept debit and credit card payments only. Tuggeranong and Belconnen Service Centres and the Dickson Motor Vehicle Registry Shopfront also accept cash and cheque payments. Most transactions that can be undertaken in the service centres or shopfronts are also available online and/or at other locations such as Australia Post and recharge agents – see Attachment A.

Civic Drivers Licence Service, in the Civic Library, is located 5 kilometres away from Dickson and processes drivers licence and proof of identity cards only. Belconnen Service Centre is located 8.5 kilometres and Gungahlin Service Centre is located 9 kilometres away from Dickson. Public transport is readily accessible to the City and Gungahlin from Northbourne Avenue.

Touch screens have been installed in the Access Canberra Building Services Shopfront at Mitchell and in the Environment, Land and Planning Shopfront in Dame Pattie Menzies House in Dickson. Customers can also visit these locations and complete many online transactions as well.

15. Access Canberra’s service delivery model is evolving in line with the Whole of Government Accommodation strategy; changes to legislation; technology; and customer expectations. As changes to service centre and shopfront services are considered, a communications plan is developed to ensure relevant stakeholders and the community are advised. The vehicle inspection station has been relocated to Hume since June 2017, driver licence examiner services will relocate to Gungahlin in early July and the Dickson Motor Vehicle Registry building is expected to close in

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