Page 2640 - Week 08 - Tuesday, 15 August 2017
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and have an understanding of what customers feel now as well as what delight might look like for transport users.Ticketing used to be about enforcement, but changes in attitudes to transportation and advancement in technology mean that ticketing globally now needs to be about enabling public transport usage, connecting members of our community and maximizing opportunities for integrated and modern modes of transport with everyday life.
From Vienna we learnt of a successfully integrated information and ticketing system for users developed by Wiener Linien, a company responsible for the majority of public transport in Vienna. They established a multimodal service platform that united publicly available transport offers and corporate fleets. In addition to providing information on its public transport services, the platform provides information on taxi, car share, park and ride and bikes within Vienna. Registration, routing information, ticketing and payment, and real-time passenger information are included in their service. To ensure that users are provided with a single point for information on mobility services in Vienna, the government requires all new mobility services to use this system.
There is potentially significant benefit to be had for both transport customers and the ACT government through the introduction of point-to-point, integrated, on-demand transport options. The ACT government will continue to heavily engage with industry on the potential introduction of integrated mobility on-demand services in Canberra. This will position us to provide the services customers want now and in the future, and not public transport services that meet yesterday’s needs.
Another forum I attended was on the importance of public transport to public health. As I have said many times, the health benefits of better active travel and public transport are huge. At the summit we learned about London’s healthy streets program. Ten indicators of healthy streets were identified and have helped to transform neighbourhoods, prioritise pedestrians and cyclists and provide sustainable infrastructure such as trees and safer paths.
I learned also that our policy settings for reducing obesity and increasing physical activity and their integration with active travel and infrastructure for healthy cities are world leading. Among the evidence presented were the overall physical benefits of public transport use. For example, in one study researchers found that 90 per cent of bike share users are also public transport users, meaning that the incidental exercise for each person helps them stay healthy and active. Car users were found to have much less incidental exercise.
The summit wrapped up after three busy days with closing remarks from the UITP secretary-general, who summed up the five key themes of the summit: one, the public transport business model is changing. Innovation and working with partners is now essential. Two, more than ever, people are at the centre of transport, both as customers and employees. Transport must be inclusive and integrated and transport authorities especially need to be attractive employers. Three, the transport sector is leading change, including adapting to climate change and advancements in
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