Page 2174 - Week 06 - Thursday, 8 June 2017

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(4) It took an average of four days to respond and action Fix My Street submissions lodged between 1 July 2015 and 12 May 2017.

It took an average of eight days to close a Fix My Street submissions lodged between 1 July 2015 and 12 May 2017.

(5) No, there are 159 records in the Access Canberra Fix My Street system that have an in progress, unresolved, waiting on customer or updated status. There are 29 records in a separate Asset Management System with a status of unresolved or under investigation.

(6) Fix My Street submissions

2015-16

2016 – 12 May 2017

Abandoned Vehicles

744

1,182

Air Pollution & Noise

334

501

Bus Stops

146

237

Cycle Lanes (on-road)

101

172

Domestic Garbage Bins & Collections

129

176

Driveway Damage

266

260

Election Campaign Signage

14

577

Footpaths

1,408

1,438

Graffiti

1,230

1,281

Grass

820

1,157

Litter & Illegal Dumping

1,602

1,876

Mobile speed camera location suggestion

521

Mountain Bike Trails (Nature Parks only)

4

18

Nature Strips

719

928

Other

1,956

2,879

Outdoor Fitness Equipment

15

30

Parking – Illegal

88

Pot Holes

790

1,446

Road Safety

771

869

Road Signs

1,336

904

Roads

1,277

1,243

Shared Paths (walk/bike)

411

442

Shopping Trolley

221

325

Stormwater

1,175

1,237

Street Lights

4,947

5,193

Street Sweeping

476

599

Suburban Parks & Playgrounds

924

875

Survey Infrastructure

8

9

Traffic

111

139

Traffic Lights

462

551

Trees & Shrubs

5,786

6,957

Total

28,183

34,110

(7) Access Canberra receives complaints from a broad range of service streams. Data regarding resolution of complaints is not captured in the categories that have been requested. To answer the question, Access Canberra staff would need to go through every complaint individually and summarise and categorise as requested.


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