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Legislative Assembly for the ACT: 2016 Week 05 Hansard (Thursday, 5 May 2016) . . Page.. 1692 ..

(b) (ii) how many complaints received by Access Canberra were passed on to ACT Government directorates or agencies not anonymously = 1687

(Question No 706)

Mr Coe asked the Minister for Transport and Municipal Services, upon notice, on 6 April 2016:

In relation to the survey on Canberra’s public transport system foreshadowed to be undertaken in April 2016, (a) what is the objective of the survey, (b) when is the survey due to commence and to conclude, (c) will the survey be open to all members of the Canberra community or to a selection of users and/or non-users of the Canberra’s public transport system, (d) if the survey will be open to all members of the Canberra community, how will the survey be publicised, (e) if the survey is limited to a selection of people, how will that selection be determined and by whom, (f) has an external provider been contracted to facilitate the survey, (g) if an external provider has been contracted, what is the name of that provider and the cost of the contract, (h) how will the questions of the survey be determined and (i) when will the findings of the survey be released publicly.

Ms Fitzharris: The answer to the member’s question is as follows:

(a) The market research will provide:

Baseline data on current travel characteristics, patterns and behaviours; and

Community expectations and aspirations for public transport in Canberra.

(b) The market research will run throughout April and May 2016.

(c) The research includes a publicly available survey on the Transport Canberra Have Your Say page, and targeted samples for the focus groups, telephone survey, and onboard survey.

(d) The survey will be promoted in the Our Canberra newsletter, on ACT Government social media sites, and through existing Transport Canberra promotional channels.

(e) The publicly available survey is not limited.

(f) Yes.

(g) Taverner Research has been engaged to conduct the market research. The cost is $169,000 (GST exclusive).

(h) The market research program has been developed by the independent researcher provider, drawing upon transport research experience, the project scope and the findings from focus groups.

(i) The research will be provided to the Government to make a decision about the release in due course.

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