Page 1867 - Week 06 - Thursday, 14 May 2015

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Health—private medical records

Mr Corbell (in reply to a question and supplementary questions by Mr Smyth and Mr Hanson on Thursday, 7 May 2015): Both companies apply Australian Privacy Principles (APPs) contained in the Privacy Act 1988 to all transcription activities.

There is a confidentiality agreement with Ozescribe which clearly documents their obligations in relation to confidentiality under Australian legislations. This includes protection from unauthorised disclosure and binds all employees and contractors.

Under the Terms and Conditions of the Agreement with Pacific Solutions, all information is managed in line with the APPs. Again, this covers all employees and sub-contractors.

ACT Health is unable to stipulate that the work is required to be conducted only in the ACT due to specialised requirements for transcription. The demand for services is higher than skilled workforce availability.

As stated above, both companies have provided assurances that they abide by the APPs and thereby ensure the confidentiality of personal health data of Canberrans.

Other specialties within Canberra Hospital and Health Services outsource transcription services due to the need to provide timely responses and meet demand.

The two companies previously stated, Ozescribe and Pacific Solutions are also the providers for these services.

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