Page 874 - Week 03 - Wednesday, 18 March 2015
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We have an executive summary. Executive summaries normally tell you what the thing is about, but all we have is a ramble. It has a bit of history but there is no indication as to what we are fixing, and there is no indication of how it is to be fixed.
Then they have got a background in the introduction. It goes on and talks about terms of reference. It says:
The work conducted by O2C included the extensive literature review—
that is fine—
—and associated report—
okay—
—consideration of existing available data, and information gathered through interviews with key stakeholders, workshops and confidential submissions.
But apparently they do not rate inclusion in this report because they are obviously not important. So you have to ask: fundamentally what is the government hiding?
Then there is an environmental scan. There are a few pages about what the service does. Fantastic! We all know what the service does. What the environmental scan does not tell us about is the toxic management nature. We get to stakeholders on pages 16 and 36, where it says:
… while there are areas of strength across ACTAS stakeholder attributes, there were also areas of potential conflict …
“Potential conflict” is about as strong as this report gets when describing what has been going on in the service. They are not my words: “toxic management culture”. The union started this.
Then we get to findings. There is a bit of fluff there at the front, but that is okay. You pad it out. So we go to the findings. You read the first page of the findings, and it is all about other services, progress since 2010, the other reports we have got, a couple more pages of fluff, and then finally you get to findings. “Nature of the workforce” is where it gets very interesting. It says:
Conflict and distrust seem to be widespread across the ambulance industry … and in the case of ACTAS there are high levels of conflict as borne out in the range of observations, feedback and workshops conducted by O2C.
But really that is not news. There is no other mention of any big issues. Indeed, the report then seeks to strike at internal conflict and avert the blame from the management and say that it is actually a conflict between the uniformed staff and the non-uniformed staff. It goes on to say that the issue of division among the workforce is common. “If you’re not in green you’re not seen” summarises perceptions about the primacy of the different workforces within ACTAS.
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