Page 2956 - Week 07 - Thursday, 7 June 2012

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basis to monitor performance against the Key Performance Indicators, to monitor contractor performance and work orders.

Audits have been conducted by HACS alone and jointly with Spotless. Spotless has co-operated with all audits and auditors and through this process have improved and streamlined services which have assisted in the reduction in the average value of responsive work orders through better monitoring of sub-contractor works.

(2) See answer to Question (1).

(3) The average expenditure on maintenance per dwelling per annum over the life of the contract is $3,100.

(4) See answer to Question (1). In addition reports indicate an average 4% reduction in the base costs of maintenance and improved value for money. Under the current contract arrangements, financial bonus and discount payments apply where the Total Facility Manager’s performance is assessed as exceeding or not meeting the required standard. These bonuses and discounts are assessed on a monthly or 6 monthly basis depending on the KPI. Monthly overall performance scores provide the control mechanism that allow corrective action to be taken where the services are not being delivered in accordance with performance targets. This provides a contractual financial incentive for Spotless to perform well.

(5) In 2005 the Community Services Directorate established an internal Quality Assurance and Continuous Improvement Team to monitor the performance of the contract. Spotless must perform quality performance evaluations at a minimum of quarterly. The quality performance evaluations must be carried out by Spotless in conjunction with Housing and Community Services (HACS). The results of each quality performance evaluation must be reported by Spotless to the HACS Contract Manager, and the HACS Contract Manager must report the results to the next meeting of the Contract Management Group.

HACS conduct audits and other checks to monitor all aspects of the Spotless contract. This includes service provision, financial, performance management and contractor performance.

(6) See answer to Question (1).

(7) HACS monitor every aspect of Spotless performance through the HACS Quality Assurance and Continuous Improvement Team.

(8) See answers to Questions (1) and (4).

Housing ACT—maintenance services
(Question No 2265)

Ms Bresnan asked the Minister for Community Services, upon notice, on 2 May 2012:

(1) In relation to the contract for the Provision of Total Facilities Management Services between Spotless P&F Pty Ltd (Spotless) and the Commissioner for Social Housing, part (4) of response to question No. 2019 and the ACT Auditor-General’s Office,

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