Page 2950 - Week 07 - Thursday, 7 June 2012

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(7) How will the Directorate ensure that public housing tenants are not disadvantaged due to the delay in finalisation of the contract.

Ms Burch: The answer to the member’s question is as follows:

(1) In the Government’s response to the Standing Committee’s Report the Minister noted that “while the Government would have no objection to a further audit, this is a matter for the Auditor General”. As part of its response to the Auditor-General’s Report, Housing ACT undertook a series of improvements and changes and provided documentation about those actions to the Auditor-General’s Office. After reviewing documentation the Auditor-General did not undertake another audit.

(2) The Directorate undertook an evaluation of Spotless’ performance under the contract as part of the recommendations to the Director-General supporting the final extension of the TFM contract. The evaluation confirmed that Spotless performance against the key performance indicators was beyond a business as usual score and identified areas for further improvement. The internal quality assurance process for this contract continues to improve and meet the Auditor General recommendations.

(3) Consultation with public housing tenants regarding housing maintenance and the TFM contract has been ongoing through the Joint Champions Group. Presentations and feedback from the Joint Champions Group was sought in preparation for the new contract. All the suggestions put forward by members of the Joint Champions Group were documented and full consideration of the suggestions was given when developing the new Total Facilities Management Contract.

(4) The Government response to the Auditor General’s report into Public Housing Maintenance was tabled in the Legislative Assembly on 6 May 2010. The Auditor General Report referred to the previous contract (2005-12) and the potential extension or retendering of the third tranche of that contract. In 2010 the contract was extended and was not retendered. A copy of the Deed of Variation to extend the contract and the Statement of Reasons for the extension of the contract were attached to the Government Response which was tabled in the Assembly on 6 May 2010.

A new Total Facilities Management contract has been announced and finalised in February 2012.

(5) See answer to Question (4).

(6) 30 June 2012.

(7) See answers to Question (4) and Question (6).

Housing ACT—maintenance services
(Question No 2261)

Ms Bresnan asked the Minister for Community Services, upon notice, on 2 May 2012:

(1) In relation to the contract for the Provision of Total Facilities Management Services between Spotless P&F Pty Ltd (Spotless) and the Commissioner for Social Housing,


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