Page 2483 - Week 06 - Thursday, 10 May 2012

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Answers to questions

ACT Ombudsman—annual report
(Question No 1995 —supplementary answer)

Mrs Dunne asked the Attorney-General, upon notice, on 14 February 2012 (redirected to the Chief Minister):

(1) In relation to the 2010-11 annual report of the ACT Ombudsman, table 1, achievements against performance indicators, page 6, what assessment has the Ombudsman made of the primary reasons for the (a) increasing trend in complaints made against ACT Government agencies and (b) decreasing trend in complaints made against ACT Policing.

(2) Why has the percentage fallen for complaints against ACT Government agencies being resolved within three months.

(3) In relation to statement of agency performance, page 6, what is the status of the negotiations with the ACT Government for increased funding for the Ombudsman.

(4) What is the quantum of increased funding being sought by the Ombudsman.

(5) In relation to Looking ahead, page 17, how has the Government responded to the 10-point plan for improved complaints handling.

(6) Is the Attorney-General able to say to what extent the Ombudsman is confident that the Government will implement the 10-point plan.

(7) What tools does the Ombudsman propose to use to facilitate implementation of the 10-point plan.

(8) In relation to point 3, culture of denial and defensiveness, (a) is the Attorney-General able to say what the Ombudsman’s assessment is of how entrenched this culture is, (b) how difficult will it be to change that culture, (c) what tools does the Ombudsman suggest can be used to facilitate that change and (d) in the Ombudsman’s assessment, to what extent is this culture a response to the Public Interest Disclosure Act and is this Act focussed negatively rather than positively.

Ms Gallagher: The answer to the member’s question is as follows:

Parts (3), (4) and (5) of this question were answered in the first response I provided in March 2012.

A response was sought from the ACT Ombudsman for parts (1), (2), (6), (7), and (8) and has been received (Attachment A).

(8)(b) This is not a question for the Ombudsman.

The ACT Government is continuing to change the culture across all ACT Government agencies at all levels to facilitate a better outcome.

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