Page 1615 - Week 04 - Thursday, 29 March 2012

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The Government response to the Public Advocate’s report (1st stage) clearly articulated the Government’s position in terms of the scope of the 2nd stage of the Public Advocate’s Review. This has been agreed by the Public Advocate and the necessary resources requested by the Public Advocate have been provided to the office to support the appointment of staff to a SOG B, two SOG C’s and an administrative support position.

19) This question has been responded to above.

20) I am not able to comment on this matter. I understand that the Public Advocate has seen the response from the Solicitor-General.

ACT Ombudsman—annual report
(Question No 1995)

Mrs Dunne asked the Attorney-General, upon notice, on 14 February 2012 (redirected to the Chief Minister):

(1) In relation to the 2010-11 annual report of the ACT Ombudsman, table 1, achievements against performance indicators, page 6, what assessment has the Ombudsman made of the primary reasons for the (a) increasing trend in complaints made against ACT Government agencies and (b) decreasing trend in complaints made against ACT Policing.

(2) Why has the percentage fallen for complaints against ACT Government agencies being resolved within three months.

(3) In relation to statement of agency performance, page 6, what is the status of the negotiations with the ACT Government for increased funding for the Ombudsman.

(4) What is the quantum of increased funding being sought by the Ombudsman.

(5) In relation to Looking ahead, page 17, how has the Government responded to the 10-point plan for improved complaints handling.

(6) Is the Attorney-General able to say to what extent the Ombudsman is confident that the Government will implement the 10-point plan.

(7) What tools does the Ombudsman propose to use to facilitate implementation of the 10-point plan.

(8) In relation to point 3, culture of denial and defensiveness, (a) is the Attorney-General able to say what the Ombudsman’s assessment is of how entrenched this culture is, (b) how difficult will it be to change that culture, (c) what tools does the Ombudsman suggest can be used to facilitate that change and (d) in the Ombudsman’s assessment, to what extent is this culture a response to the Public Interest Disclosure Act and is this Act focussed negatively rather than positively.

Ms Gallagher: The answer to the member’s question is as follows:

(1) A response is being sought from the ACT Ombudsman’s Office and will be provided once received.

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