Page 1309 - Week 04 - Tuesday, 27 March 2012
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major failure of the computer system in three Canberra Connect shopfronts today. Minister, what was the cause of the system failure?
MS GALLAGHER: I did have an update on a range of matters at lunchtime but that one was not brought to my attention, Mr Hanson, so I will have to follow that up for you.
MR SPEAKER: A supplementary, Mr Hanson.
MR HANSON: What redundancy exists for the computers operated by Canberra Connect shopfronts in such cases to provide back-up capacity?
MS GALLAGHER: I am not aware of what the back-up capacity would be, other than there would be contingency planning for electrical shutdowns and computer problems, as there are for all areas of government service delivery. But I will take some further advice. As I said, I did have an update on a range of matters at lunchtime but a computer problem at Canberra Connect shopfronts was not one of them.
MR SMYTH: A supplementary, Mr Speaker.
MR SPEAKER: Yes, Mr Smyth.
MR SMYTH: Minister, the gentleman involved had to renew his drivers licence before he went away and has now had to take out a temporary licence. He will of course have to return to get his full licence. What compensation is given to people who are inconvenienced in this way?
MS GALLAGHER: I know the staff at Canberra Connect do everything they can to provide an excellent level of customer service to people, whether they are not able to help them straightaway or whether it is in their follow-up dealings with customers. So I expect that Canberra Connect will do what they can to reduce any inconvenience that your constituent may have experienced in his dealings with Canberra Connect. I have to say it is highly unusual. I have not heard of this problem before. So I do not think we need to accept that this is standard operating practice for Canberra Connect. The Canberra Connect shopfronts get excellent customer feedback, as does the Canberra Connect call centre. I think that overall they run a very professional service. I am sorry to hear that there have been problems for an individual today, and I am sure that Canberra Connect staff will make sure that any disruption or inconvenience is minimised.
MR COE: Supplementary, Mr Speaker.
MR SPEAKER: Yes, Mr Coe.
MR COE: When will Gungahlin residents get a Canberra Connect shopfront?
MS GALLAGHER: As Mr Coe would know, there was a feasibility done into the government shopfront requirements of Gungahlin. At this point in time there is not the level of demand that could efficiently sustain a government shopfront. We provide a
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