Legislative Assembly for the ACT: 2010 Week 02 Hansard (Thursday, 25 February 2010) . . Page.. 801 ..
(26) Does Victim Support ACT provide 24 hour immediate access to support services for victims of crime; if not, (a) are those clients referred to non-government specialised services for victims of crime and (b) which agency or agencies are those clients directed to instead.
(27) What was the cost incurred by Victim Support ACT in (a) 2007-08 and (b) 2008-09 in producing information leaflets and materials and changing the logo.
Mr Corbell: The answer to the member’s question is as follows:
a) In 2007-08 Victim Support ACT hosted narrative therapy training.
b) In 2008-09, Victim Support ACT supported the Victims of Crime Coordinator to conduct a survey with clients about their rights as victims of crime. It also facilitated interviews with families bereaved by homicide to inform a project that was initiated by the Victims of Crime Coordinator.
Victim Support ACT also hosted cognitive behaviour therapy training.
(2) Counsellors who are approved service providers with Victim Support ACT, the Child At Risk Health Unit, Canberra Rape Crisis Service, Domestic Violence Crisis Service, Women’s Health Service, Victims of Crime Assistance League (VOCAL) and Relationships Australia.
a) (i) The Victim’s Services Scheme was administered by ACT Health until it was transferred to JACS in January 2007. ACT Health’s database did not record total number of clients serviced. It did record that a total of 639 new clients were serviced that year.
(ii) A total of 891 clients were serviced, including 691 new clients.
b) (i) The Victim’s Services Scheme was administered by ACT Health until it was transferred to JACS in January 2007. The database used by ACT Health recorded hours of service that was delivered by Approved Providers and did not record the number of clients seen by Approved Providers. In 2007-2008, 3,500 hours of private professional service was delivered to victims of crime.
(ii) 455 clients received approximately 4,000 hours of professional services.
a) The Victims of Crime Regulation 2000 (the Regulation) governs the Victims Services Scheme, including the levels of service available to victims, authority for client care coordinators to make decisions about levels of care and internal review processes that oversee such decisions.
Under the Regulation, all victims of crime (where the crime occurred in the ACT) are entitled to two contact hours of service (level one service) to support their recovery. All victims of violent crime are entitled to an additional six hours of