Page 2950 - Week 09 - Thursday, 18 August 2005

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(2) If there is a detailed plan, what sort of maintenance processes are outlined in the plan in order to preserve the asset base;

(3) Is there any evidence of over-servicing in property maintenance where (a) tenants have requested services to their public housing properties which are not essential and (b) the maintenance contractor to Housing ACT has varied work orders to include additional work that has not been requested by tenants and was not necessary.

Mr Hargreaves: The answer to the member’s question is as follows:

(1) The Total Facility manager uses the information from the condition assessments undertaken on Housing ACT’s properties over the past two years and any other information on the maintenance requirements for the property, for example from Client Service Visits undertaken by the Housing Managers, to develop planned maintenance programs for delivery. The programs are primarily around major upgrade or refurbishment requirements such as kitchens, bathrooms, painting and recarpeting.

The new Total Facility Management contract contains a strong focus on planned maintenance to maximise value for money in the delivery of maintenance to the portfolio.

(2) The Public Housing Asset Management Strategy details the Department’s approach to asset management. The portfolio is maintained to agreed condition standards to ensure appropriate amenity and safety for tenants and to preserve the value of the assets. The Total Facility Manager analyses the asset condition data and other information against the condition standards to develop the planned maintenance programs mentioned above.

(3) Housing ACT has a number of processes and procedures in place to minimise the risk of over servicing. The Total Facility Manager assesses tenant requests for maintenance in accordance with health and safety requirements and the property standards. Consultation is often undertaken with Housing ACT about items requested and advice sought on the need for particular maintenance requested. Maintenance identified as part of a Client Service Visit is scrutinised by Housing Manager team Leaders and the Housing ACT Contract Management Team before the information is passed to the Total Facility Manager.

Under the contract the Total Facility Manager is limited in the value of works that they can authorise. Works quoted above the threshold limit are sent to Housing ACT for authorisation. The Total Facility Manager is also restricted in authorising variations to agreed works. Variations exceeding the threshold limit are sent to Housing ACT for authorisation. Housing ACT will regularly audit the Total Facility manager’s compliance with the contract requirements through the contract quality assurance processes.

Housing—electrical maintenance
(Question No 396)

Mrs Burke asked the Minister for Disability, Housing and Community Services, upon notice, on 21 June 2005:

(1) When was the last electrical maintenance review, including a safety audit, conducted by Housing ACT on all public housing residences in the ACT;

(2) Who conducted the review and are the findings available for public viewing.

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