1. Match and deliver services to a diverse range of clients

■ Assess client circumstances and determine appropriate response

■ Deliver services to a diverse client group utilising support agencies as required

■ Use a variety of strategies to ensure equity of services and outcomes for clients

■ Adhere to and promote the Customer Service Standards and the Housing ACT Customer Service Charter

2. Communicate effectively one-on-one  with clients and support services

■ Use communication skills for a range of audiences and purposes – oral, written and using technology

■ Employ listening, language and interpersonal skills to identify the needs of clients

■ Put forward ideas; encourage and consider the views of others

■ Represent the organisation; persuade and negotiate with others

3. Achieve  results in own work area

■ Identify own work goals and prioritise them in accordance with the organisation’s requirements

■ Achieve work goals and revise work plans to attend to ongoing or new responsibilities

■ Apply organisational skills including the management of competing work priorities

■ Adapt work practices in response to a changing work environment

■ Show initiative and a commitment to continued learning

4. Work cooperatively with clients and others

■ Work cooperatively with others and promote team player behaviours and outcomes

■ Manage relationships to achieve successful client focused outcomes

■ Treat others with respect and courtesy

■ Value different ideas and approaches

5. Use  analytical skills

■ Interpret requirements and procedures and apply problem solving skills to effectively match responses and services to client needs

■ Consider all relevant factors and make balanced, well-informed decisions and recommendations

■ Identify policy and legislation relevant to an issue and apply according to set routines

6. Act  with integrity

■ Accept responsibility and accountability for outcomes of own work

■ Adhere to the ACTPS Values, Code of Conduct and Housing ACT’s values

■ Apply workplace diversity and occupational health and safety principles in delivering work outcomes

OTHER REQUIREMENTS:

Current driver’s licence

■ licence number, class and expiry date