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Legislative Assembly for the ACT: 2004 Week 02 Hansard (Thursday, 4 March 2004) . . Page.. 845 ..

In relation to the online interactive business advisory service and further to the response to Question on notice No 913 which indicated that the Canberra Advisory Service (CanBAS) concluded on 31 December 2003 and that the new Request for Proposal (RFP) included a module defining the requirements:

(1) Has the RFP been concluded and a new tender awarded to provide this service;

(2) If yes to (1) who was awarded the new contract and how will this service differ from the previous service; if no to (1) when will the new contract be finalised.

Mr Quinlan: The answer to the member’s question is as follows:

In relation to the online interactive business advisory service and further to the response to Question on notice No 913 which indicated that the Canberra Advisory Service (CanBAS) concluded on 31 December 2003 and that the new Request for Proposal (RFP) included a module defining the requirements:

(1) Yes;

(2) Something Ventured Pty Ltd has been awarded the new contract for both personal contact and interactive online business advisory services. This service will differ from the previous service through the provision of the following additional components:

(a) a comprehensive service specialising in online business training and advice through a website;

(b) information and online e-training offered to small business Clients to become more involved in e-commerce.

(c) Interactive Human Resource training provided through an online Human Resource Workbook and e-whiteboards, so Clients can learn to comply and develop the procedural staff handbooks and practices they need in their business;

(d) online links to the relevant bodies that can help Clients with employment issues;

(e) A Human Resource hot line service where Clients can get ongoing support; and

(f) opportunities for online networking.

Canberra Connect—call centre
(Question No 1254)

Mr Smyth asked the Minister for Urban Services, upon notice:

(1) In relation to Canberra Connect and further to a recent report that Canberra Connect software failed and the phone lines for Canberra Connect, which claims to be accessible from 8 am to 8 pm Monday to Friday and 9 am to 5 pm on Saturdays (excluding public holidays), were not switched through to Telstra, on how many occasions in the period January 2002 – January 2004 has this problem occurred, on a month by month basis.

Mr Wood: The answer to the member’s question is as follows:

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