Legislative Assembly for the ACT: 2003 Week 9 Hansard (28 August) . . Page.. 3462 ..
(1) In relation to its 'Request for Tender' process, what measures are the Government taking to ensure that a high level of service delivery is achieved from non-government organisations and what are the 'key performance indicators' for achieving such levels of quality delivery of service;
(2) Define the meaning of the term '...Value for Money...' in relation to tender submissions in the engagement of non-government organisations offering support client services to the Disability Program;
(3) Outline the current staffing structure of the Disability Program at every level of the Program;
(4) What is the Government's position regarding the involvement of non-government organisations in the Program;
(5) Further to (4), identify all non-government organisations involved, and detail the human and financial contribution these organisations make to the disability sector as a whole.
Mr Wood: The answer to the Member's question is as follows:
(1) In relation to the contract for the Provision of Relief Disability Support Staff, the Government ensures that a high level of service delivery is achieved through subjecting the supplier to monthly training and compliance audits, and monthly injury and accident reports. On-site audits of staff records are also conducted each 12 months as a minimum requirement.
Quality delivery of services is achieved through key performance indicators as set out in Part 3, Statement of Requirements of the contract. These include staff standard requirements such as:
All relief staff follow the policies, procedures and protocols of Disability ACT
The values and principles upheld and the behaviour demonstrated by the Contractor, its officers, employees, agents and subcontractors are consistent with the ACTPS Values, Principles and Code of Ethics
Police record checks
Record keeping and reporting
Complaints and feedback mechanism
(2) In relation to tender submissions, Procurement Solutions define the term
'Value for Money' as an equal representation of quality factors and cost, and used as an evaluation method. To enable this comparison to be made, the total weighted score for each Tender is divided into the tendered price to determine the cost per point (In the instance of Tender No T03142-Provision of Relief Disability Support Staff, total price was defined as a years worth of service as calculated using the tender pricing schedule attached to the Request For Tender [RFT]). The Tenderer with the lowest cost per point represents the best value for money.