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Legislative Assembly for the ACT: 2003 Week 1 Hansard (20 February) . . Page.. 384 ..

(a) See attachment.

(b) These recovery procedures are commenced when the tenant's account is more than $20 in arrears. This is calculated at the end of each week after all payments are applied to the account.

(a) $57,153.53 (b) $93,172.82 (c) $85,069.08 (d) over 8 weeks, $353,024.89. These figures are not inclusive of each other.

Attachment A



Debt Recovery Process

computer system recognises a tenant's rent account has fallen into arrears by more than $20.00

system generates a 'contact' letter advising tenant of this and requesting payment of the arrears

Housing Manager (HM) makes personal or telephone contact if practicable

if unsuccessful, further telephone and or personal contact is attempted requesting payment of arrears in full

if tenant is unable to make full payment, an agreement is made to pay arrears by instalments.

CARE financial counselling, available at no cost to the tenant, is recommended at this stage

agreement is monitored to ensure account is eventually brought to two weeks in advance

if an account falls into arrears by more than 3 times the weekly rent, the system prompts HM to issue a Notice to Remedy (NTR)

HM issues NTR under the Residential Tenancies Act 1997 (RTA) requiring payment within 7 days

further contact made with tenant with a view to seeking full payment

tenant referred to Housing Manager Specialist or an advocate (eg. Mental Health Service, Aboriginal Liaison Officer, Public Trustee) at this stage if appropriate

if tenant unable to pay in full and no previous agreement has been made, HM negotiates a repayment agreement

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