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Legislative Assembly for the ACT: 2001 Week 3 Hansard (6 March) . . Page.. 597 ..

MR MOORE (continuing):

Mr Berry, you would be aware that the Donovan report of 1999-2000 identified South Australia, Queensland, Western Australia and Tasmania as having the highest levels of satisfied clients, whereas the ACT, Victoria and New South Wales had the highest levels of dissatisfaction. The ACT, at 21 per cent, had the highest level of dissatisfaction over Victoria at 17 per cent and New South Wales at 16 per cent, Mr Speaker, these are the issues that-

Mr Berry: Is that for maintenance? No, of course not.

MR SPEAKER: Silence! Stop yapping.

Mr Berry: Mr Speaker, I must raise a point of order. Mr Moore has confused his management with satisfaction with the work of Totalcare.

MR SPEAKER: There is no point or order. I ask that Mr Moore be heard in silence.

MR MOORE: I pre-empted this answer by saying that there are none so deaf as those that will not listen, and Mr Berry is not listening. There is some dissatisfaction amongst housing tenants. Having the highest level of dissatisfaction in Australia is a matter of concern.

Mr Corbell: You are blaming Totalcare for your failures.

MR SPEAKER: Order!

Mr Corbell: You are blaming Totalcare for your failures.

MR SPEAKER: I warn you, Mr Corbell.

MR MOORE: Mr Speaker, I have not blamed Totalcare for anything. In fact, I was the one who was standing here a minute ago, using tiling as an example, saying that it was a very good and we were aware of lots of times that the jobs were done like that.

Housing were interested in making sure that we had a process, which they referred to as total facilities management, that changes the way we approach the management of housing. That is what it was about. Housing wanted to change the way they approached the management of their assets, the management of the maintenance of homes. In going about changing that approach they said that they would go to tender to get the best possible way, the most effective way, to manage the housing. Yes, Mr Berry, I had a number of briefings on this matter because I thought it was a serious matter.

Mr Berry: It is not at arm's length, then, is it?

MR MOORE: Mr Berry, the whole process was at arms length and when the result was announced I sought information, as you are doing now.

Mr Berry: Yes, Bruce Stadium, the hospital implosion.

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