Page 3483 - Week 12 - Tuesday, 11 October 1994
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CHIEF MINISTER FOR THE AUSTRALIAN CAPITAL TERRITORY
LEGISLATIVE ASSEMBLY QUESTION
Question No. 1388
Wastewatch Hotline
MRS CARNELL - Asked the Chief Minister upon notice on 13 September 1994:
(1) What is the number of calls received on the Wastewatch Hotline since its inception in March 1992.
(2) What is the cost of (a) operating the facility, including telephone charges, advertising etc; and (b) staff time involved in following up calls.
(3) What has been the identified value of savings made as a result of calls made on the Wastewatch Hotline.
MS FOLLETT - The answer to the Leader of the Oppositions questions is as follows:
(1) The Wastewatch Hotline received 974 calls (as at 1.9.94) since its inception.
(2) The cost of operating the facility since its inception (as at 1.9.94) including telephone charges, advertising etc was $36,011. The cost of staff time in the Department of Public Administration in operating the facility during this time was $33,713. Accurate figures on the staff time involved in agencies in following up calls is not available.
(3) While information on actual savings as a result of calls on the Wastewatch Hotline is not available, the benefits to result from calls relating to changed practices can be summarised in terms of the major type of improvements identified:
• improvements to the management and use of Government vehicles in regards to security,
appropriate use, and maintenance. The improvements are also supported by raising
awareness of ACTGS officers responsibilities whilst driving a Government vehicle.
These procedures are expected to provide fuel and maintenance savings, and a reduction
in accidents and damage to Government vehicles;
• improvements to the management of buildings and other assets through the more timely
identification of faults. This action enables more timely response to faults; improves
usage and may minimise the cost of repair;
• improvements in the pattern of usage of electricity in public buildings and in public places,
reduces the long term cost of operation, assists in achieving energy conservation goals
and serves as an example to the community;
• improved response rate to flooding taps, sprinkler systems, and leaking public toilets
through prompt advice to the relevant agencies. This action enables an immediate
response to faults therefore reducing the potential for water damage and reduces the
demand on the ACT water supply and drainage;
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