Legislative Assembly for the ACT: 2022 Week 09 Hansard (Thursday, 13 October 2022) . . Page.. 3146 ..
ACT Health—employee exit interviews
(Question No 914)
Ms Castley asked the Minister for Health, upon notice, on 23 September 2022:
(1) In relation to question on notice No 23 from the Select Committee on Estimates 2022-2023 process, can the Minister provide an answer to part (4)(a).
(2) Further to part (4)(b) of question on notice No 23, were exit interviews or feedback provided and/or offered by the give former employees; if so, what was the feedback and were changes made.
(3) Did ACT Health seek feedback from the five staff before they left.
(4) Were any internal investigations made into their complaints; if so, (a) who conducted the review, (b) what was the cost and (c) was there a report and recommendations; if so, what were they and have they been implemented.
(5) Did ACT Health consider using an external consultant to investigate the five staff leaving; if so, (a) who conducted the review, (b) what was the cost and (c) was there a report and recommendations; if so, what were they and have they been implemented.
Ms Stephen-Smith: The answer to the member’s question is as follows:
(1) Canberra Health Services is unable to provide an answer to part (4)(a) of Question on Notice number 23 from the Select Committee on Estimates 2022-2023, due to the administrative and resourcing requirements to manually manipulate and cross-check the relevant data sources.
(2) Exit interviews for ACT Health Directorate (ACTHD) staff are optional, and employees can choose not to disclose their names while completing the exit survey. As such, it is not possible to ascertain if all five of the employees have completed exit surveys or provided any feedback. In one case, there has been a meeting with the staff member and feedback received which is being addressed. The details of the action cannot be released due to privacy and confidentiality reasons.
(3) See response to question 2 above.
(4) a. The following processes were internally undertaken by relevant managers in consultation with HR:
• Preliminary Assessment for two matters
• Informal resolution through meetings in three matters
The above processes were undertaken internally and not separately costed.
There are reports and actions as a result of the above processes and ACTHD has undertaken an internal review as part of our continual improvement processes. Details of the reports cannot be disclosed for privacy and confidentiality reasons.
(5) No external consultant was engaged to investigate the five staff leaving.